These Terms of Use govern your access to and use of the Dr. Jonas website, mobile applications, and telehealth services (the "Service"). By using the Service, you accept these Terms.

1. Acceptance and Modifications

By accessing the Service, you agree to these Terms. If you disagree with any part, stop using the Service immediately.

You must be 18 or older to use the Service. If you're under 18, you need parental consent.

Service availability: The Service is currently available only to individuals located in California. You must be physically located in California at the time of your consultation and treatment. Do not access or use the Service if you are outside California.

We reserve the right to change these Terms at any time. Changes take effect immediately upon posting. Your continued use after changes means you accept the new Terms. We'll email you about material changes if you've registered.

2. Medical Services and Provider Relationship

Reset Healthcare Inc., doing business as Dr. Jonas, provides telehealth medical services in California. Medical care is delivered by Dr. Jonas Kuehne, MD, a California-licensed physician who provides services as part of Reset Healthcare Inc.'s medical practice.

Key Points About Medical Care:

• Provider of services. Reset Healthcare Inc. provides telehealth medical services through its platform and medical practice
• Your physician. Dr. Jonas Kuehne, MD provides medical consultations, diagnoses, prescriptions, and treatment as part of Reset Healthcare Inc.'s medical practice
• Physician-patient relationship. Your physician-patient relationship is with Reset Healthcare Inc.'s medical practice
• Corporate responsibility. Reset Healthcare Inc. is responsible for the medical services provided through the Service
• No guarantees. We make no warranties about treatment outcomes, medication effectiveness, or availability of services
• Information only. Content on the Service is educational and does not replace professional medical advice. Always consult your healthcare provider for medical questions
• Not a substitute. The Service does not replace in-person medical care when clinically necessary
• Your responsibility. You must provide accurate, complete medical information and follow all treatment instructions
• Continuing care. Continue consulting with your primary care provider and other healthcare professionals as recommended

When to Seek In-Person Care:

You should seek in-person medical care when:

• Your physician recommends it
• You have an emergency
• Your condition requires physical examination or procedures not possible via telehealth
• Your condition worsens or doesn't improve with prescribed treatment
• You believe you need emergency help or follow-up care

Telehealth Risks:

You acknowledge and accept these potential risks of telehealth:

• Limited assessment. Physical examination is not possible through telehealth. Video and image quality may affect medical decision-making
• Technical failures. Internet connectivity issues, equipment malfunctions, or platform failures may delay or disrupt care
• Incomplete records. Your physician may have limited access to your complete medical history from other providers, which may result in adverse drug interactions, allergic reactions, or other judgment errors
• Security limitations. While we use security protocols to protect your health information, no electronic system is 100% secure. Communications may be vulnerable to unauthorized access
• Communication methods. Some communication methods (like text messages or email) are less secure than encrypted patient portals

By using the Service, you accept these risks and agree that telehealth services are appropriate for your medical needs.

Data Use Consent:

By accepting these Terms, you authorize us to use your de-identified health information for research, clinical trials, and quality improvement purposes. Your data remains confidential and complies with all health privacy laws (including HIPAA). You can opt out anytime by contacting programs@drjonas.com without affecting your Service access.

Your Medical Records:

You have the right to access your medical records. Contact programs@drjonas.com to request copies or to transfer records to another provider.

3. Account Security

Your responsibilities:

• Create only one account for personal use
• Provide accurate, current information
• Keep your password secure
• Notify us immediately of any unauthorized access at programs@drjonas.com
• You're responsible for all activity under your account, whether authorized or not, including all communications, orders, payments, and financial transactions

We don't verify account authenticity and may resolve disputes at our sole discretion. Accounts may only be created by individuals who are the subject of the account and who are of legal age.

We generally do not review accounts for authenticity and are not responsible for any unauthorized accounts that may appear on the Service.

4. Payment Terms

Fees and Billing:

• All fees are due immediately when charged
• All fees are non-refundable unless explicitly stated otherwise or required by law
• Lab testing and consultation fees are strictly non-refundable once services begin
• We may change fees anytime with notice to you
• Prices display in U.S. Dollars
• Fees include all applicable taxes and currency conversion fees

• Cancellation Policy

  Dr. Jonas Programs are sold as one-time purchases only. There are no recurring subscriptions or automatic renewals. Once your order is placed and your medication has been compounded and shipped, it cannot be cancelled or refunded per the policy above.

  If you have questions about your order prior to pharmacy fulfillment, contact programs@drjonas.com immediately.

Payment Processing:

• We use third-party payment processors with their own separate terms of use
• You warrant you have the right to use your payment method
• All billing information must be current, complete, truthful, and accurate
• Update your payment information promptly when changes occur
• We may request pre-authorization on credit/debit cards to verify card details and sufficient funds
• We reserve the right to refuse or cancel orders for any reason, including availability limitations, pricing errors, or suspected fraud
• We may request additional information before accepting orders
• If your order is canceled after payment, we'll issue a credit to your payment method

Failed Payments:

If payment fails, we may suspend your Service access until you resolve the issue. We're not responsible for fees your bank or credit card issuer may apply.

California Consumer Rights:

California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs:

5. Refund Policy

Prescription Medications Are Non-Refundable

All sales of prescription medications and injectable treatments are final once your medical information has been reviewed and approved by Dr. Jonas Kuehne, MD and your medication has been compounded and shipped by our licensed pharmacy partner.

Legal and Safety Requirements: Prescription medications cannot be returned or refunded once dispensed due to safety, regulatory, and legal requirements mandated by the U.S. Food and Drug Administration (FDA) and the California State Board of Pharmacy. Once medication leaves the pharmacy, it cannot be returned to inventory or redistributed to other patients for safety and chain-of-custody reasons.

This policy is identical to standard pharmacy practice at CVS, Walgreens, and all retail pharmacies nationwide.

Full Refund Scenarios

You will receive a full refund in the following circumstances:

1. Medical Denial: Dr. Jonas Kuehne, MD reviews your medical information and determines the requested program or medication is not medically appropriate for you
2. Non-Delivery: Your medication does not arrive within 10 business days of confirmed shipment
3. Damaged Shipment: Your medication arrives damaged, contaminated, or with evidence of tampering
4. Pharmacy Error: The pharmacy ships the incorrect medication due to dispensing error
5. Payment Processing Error: Your payment was processed in error or charged incorrectly

No Refund Scenarios

No refunds will be issued for:

1. Change of Mind: You decide you no longer want the medication after it has been compounded and shipped
2. Side Effects: You experience side effects from the medication (contact us immediately for medical guidance and potential protocol adjustment)
3. Lack of Results: You do not achieve desired results within your expected timeframe
4. Personal Circumstances: Changes in your personal situation that prevent you from using the medication
5. Alternative Treatment: You find or prefer an alternative treatment after receiving your medication
6. Non-Use: You receive the medication but choose not to use it

Cancellation Policy

For monthly program enrollments (weight loss programs):

• You may cancel your program at any time through your customer account portal or by contacting programs@drjonas.com
• Cancellation takes effect at the end of your current billing cycle
• You will not be charged for subsequent months after cancellation takes effect
• No refunds will be issued for the current billing period if your medication has already been compounded and shipped
• No prorated refunds are provided for partial months
• Once you cancel, you will receive a cancellation confirmation email

Treatment Modifications

If you experience side effects or are not satisfied with your prescribed treatment:

• Contact programs@drjonas.com immediately
• Dr. Jonas Kuehne, MD may modify your dosage, adjust your treatment protocol, or switch you to a different medication that may be more appropriate for your needs
• Treatment modifications do not entitle you to a refund of your original purchase
• There may be additional costs associated with switching to a different medication or protocol

At-Home Lab Test Kits

Lab test kits are non-refundable once shipped. If your test kit arrives damaged, defective, or incomplete, we will ship a replacement kit at no additional charge.

Once you have used your test kit and submitted your sample to the laboratory, no refunds will be issued under any circumstances.

One-Time Longevity Programs

Injectable longevity treatments (NAD+, Glutathione, Lipo-B) are prescription medications subject to the same non-refund policy as weight loss medications. All sales are final once compounded and shipped.

Processing Refunds

When a refund is issued:

• Refunds will be credited to the original payment method used for purchase
• Refund processing typically takes 5-7 business days
• You will receive email confirmation when your refund is processed
• Contact your financial institution if you do not see the credit within 10 business days

6. Appointment Policy

No-Show and Late Cancellations:

By scheduling a live video consultation, you agree to attend at the scheduled time.

• Cancel or reschedule at least 24 hours in advance via the platform or by contacting programs@drjonas.com
• "No-show" means: Failing to attend within 10 minutes of scheduled time without prior cancellation, or being unreachable at appointment time

No-show consequences:

• $20 no-show fee
• You may forfeit consultation fees already paid
• You must rebook and repay for future care
• Repeat no-shows may limit your scheduling access or result in other disciplinary action per our clinical policies

Late reschedules (within 24 hours of appointment) may incur a $20 short notice reschedule fee.

7. Service Ownership and Use

The Service and all content. Including copyrights, patents, trademarks, service marks, trade names, logos, text, design, graphics, icons, images, audio, downloads, interfaces, code, software, and the selection and arrangement thereof (collectively "Content"). Are owned by Reset Healthcare Inc., our licensors, or third parties and protected by U.S. and international intellectual property laws.

Your Limited License:

You have a limited, revocable, non-transferable license to temporarily download one copy of Content for personal, non-commercial viewing only. This is not a transfer of title or ownership.

You are strictly prohibited from:

• Copying, modifying, or distributing Content
• Using Content for commercial purposes
• Publicly displaying Content
• Decompiling or reverse engineering Content
• Removing copyright, trademark, or proprietary notices
• Infringing upon intellectual property rights

This license automatically terminates if you violate these restrictions or any provision of these Terms. We may terminate it anytime for any or no reason. Upon termination, destroy all downloaded materials.

Prohibited Uses:

You may use the Service only for lawful purposes. You shall not:

• Send spam, duplicative, or unsolicited messages
• Send or store infringing, obscene, threatening, libelous, or unlawful material
• Send or store material harmful to children or violating third-party privacy rights
• Send or store viruses, worms, Trojan horses, or other harmful code
• Interfere with or disrupt Service integrity or performance

We reserve the right to determine acceptable use and immediately revoke your access at our sole discretion.

Trademarks:

Reset Healthcare Inc. owns and uses several trademarks, including "Dr. Jonas" and related logos. All rights reserved. Other trademarks are property of their respective owners. Nothing grants you any license to use trademarks without express written permission.

Your Content:

If you provide content (comments, reviews, etc.) to be published on the Service ("User Content"), we may retain it indefinitely, even after account termination.

By submitting User Content, you grant Reset Healthcare Inc. a perpetual, worldwide, irrevocable, non-exclusive, royalty-free license to use it in any manner, including creating derivative works, without compensation or notice to you.

We cannot control actions of other users with whom you share your User Content. You post and transmit content at your own risk.

8. Third-Party Links and Applications

The Service may link to third-party websites or applications ("Linked Sites"). Reset Healthcare Inc. has not reviewed all information on Linked Sites, does not maintain them, and cannot control their content, completeness, accuracy, or security.

We are not responsible for:

• Content on Linked Sites
• Products or services offered by third parties
• Any damage from your use of Linked Sites

The inclusion of links does not imply endorsement, sponsorship, recommendation, or affiliation. References to third-party names, marks, products, or services are for your convenience only.

You use Linked Sites and third-party applications at your own risk. We recommend reviewing third-party terms and policies before use.

We shall not be liable for any direct, indirect, incidental, or special loss or damage arising from third-party services, whether from negligence, breach of contract, defamation, or infringement of intellectual property rights.

9. Disclaimers and Limitations of Liability

YOU AGREE:

• It's your sole responsibility to obtain and pay for software, hardware, and internet connectivity needed to access the Service
• You must ensure your equipment functions correctly with the Service
• You bear all risks associated with using the Service and relying on any information from it

WE ARE NOT LIABLE FOR:

• Indirect, incidental, consequential, special, exemplary, or punitive damages
• Loss of profits, use, data, or other intangibles
• Loss of security of information you provided
• Unauthorized interception of information by third parties
• Damages from your use of the Service
• Damages from any information or materials on the Service
• Any damages related to Dr. Jonas Kuehne, MD's professional advice or medical care
• Training, skill, or qualifications of healthcare providers
• Security of communication methods

EVEN IF ADVISED IN ADVANCE OF SUCH DAMAGES OR LOSSES.

YOUR SOLE REMEDY: Stop using the Service.

MAXIMUM LIABILITY: Our total liability for all damages, losses, and causes of action (whether in contract, tort, negligence, or otherwise) shall not exceed the total amount you paid us to access the Service in the past 12 months.

State law variations: Some states don't allow limitations on certain implied warranties or exclusions/limitations of certain damages. If this applies to you, some limitations may not apply, and you may have additional rights. If applicable law prohibits limitation or exclusion of liability for death or personal injury caused by negligence, fraud, or any other matter, then liability will not be limited to the extent of such prohibition.

California residents: You agree to waive all claims, both known and unknown that may be discovered later, to the maximum extent permitted by law, including that permitted by California Civil Code Section 1542, which states: "[a] general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

10. Indemnification

Except to the extent prohibited by law, you agree to indemnify, defend, and hold harmless Reset Healthcare Inc. and its officers, directors, employees, and agents from all claims, losses, liabilities, damages, costs, and expenses (including attorney fees and costs) arising from or in connection with:

• Your use of or activities in connection with the Service
• Use of any product or service purchased through the Service
• Your violation of these Terms
• Your violation of any law or third-party rights
• Acts or omissions of any other user

If you fail to promptly indemnify and defend a covered claim, we have the right to defend ourselves, and you shall promptly reimburse us for all associated costs and expenses.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to your indemnification.

11. Termination

We may terminate or suspend your access to the Service at any time for any reason, including:

• Violation of these Terms or any posted policy
• Unlawful or inappropriate behavior
• Non-payment of fees
• Any reason or no reason at our sole discretion

Upon termination:

• We will not refund unused fees or credits
• We may pursue appropriate legal action, including civil, criminal, and injunctive relief
• These Terms remain enforceable regarding your prior Service use
• We may assume any communications through your account were made by you unless we receive notice otherwise

We expressly disclaim any liability from misuse of your account.

You may not sell, transfer, or assign your account or any account rights.

12. Dispute Resolution

Arbitration Agreement:

You and Reset Healthcare Inc. agree that all disputes or claims arising from or relating to your use of the Service, including services provided by Dr. Jonas Kuehne, MD, or actions of Reset Healthcare Inc. or its agents, shall be resolved through confidential, final, and binding arbitration rather than in court, except for disputes relating to enforcement or validity of intellectual property rights.

The Federal Arbitration Act (FAA) governs the interpretation and enforcement of this arbitration agreement.

Before arbitration: Contact us at programs@drjonas.com to try resolving disputes informally.

The arbitrator may award relief only in favor of and for the benefit of the individual party seeking relief.

Severability of arbitration terms: If a court decides any part of this arbitration agreement is invalid or unenforceable, the other parts still apply. If a court decides applicable law precludes enforcement of any limitation as to a particular claim or remedy request (such as public injunctive relief), then that claim or remedy request (and only that claim or remedy request) may be severed and brought in court, subject to your and our right to appeal. All other claims shall be arbitrated.

Arbitration procedures:

• Administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures
• Held in Los Angeles County, California, or another mutually agreed location
• Arbitrator's award is confidential, final, and binding
• Judgment on the award may be entered in any court with jurisdiction
• Filing, administration, and arbitrator fees governed by JAMS rules (available at https://www.jamsadr.com/)

Governing Law:

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Any court action (where arbitration doesn't apply) must be filed in Los Angeles County, California. You submit to the jurisdiction and venue of these courts and consent to service of process by email in any legal proceeding.

13. SMS and Email Communications

By providing your mobile number or email to Dr. Jonas, you consent to receiving:

• Transactional messages: Order confirmations, shipping notifications, appointment reminders, messages from Dr. Jonas Kuehne, MD
• Marketing and promotional messages (if you opted in)

Your representations:

• You own or are authorized to use the mobile device
• You're authorized to approve applicable charges
• You're responsible for all messaging and data charges
• Neither Reset Healthcare Inc., Dr. Jonas Kuehne, MD, nor mobile carriers are liable for delayed or undelivered messages

Opt-out:

• Text "STOP" to unsubscribe from SMS messages
• You'll receive one confirmation message
• If you're subscribed to multiple message types, you must opt out of each separately
• You may continue receiving other message types until you unsubscribe from all

Access to services is not conditioned on your consent to receive marketing messages. You can opt out of marketing messages anytime without affecting Service access.

For issues with messaging services or concerns about sensitive information, contact programs@drjonas.com. For questions about your text or data plan, contact your wireless provider.

14. General Provisions

• Modifications to Service: We reserve the right to review, improve, modify, or discontinue the Service or any content, temporarily or permanently, with or without notice. We will not be liable for any modification or discontinuance.
• Severability: If any provision of these Terms is found illegal or unenforceable, that provision will be construed to be enforceable to the maximum extent permitted by law, and the remainder remains valid and enforceable.
• No Agency: These Terms do not create any independent contractor, agency, partnership, joint venture, employer-employee, or franchiser-franchisee relationship.
• Entire Agreement: These Terms, including the Privacy Policy, constitute the entire agreement between you and Reset Healthcare Inc. regarding the Service and supersede all previous versions. These Terms inure to the benefit of Reset Healthcare Inc. and its successors and assigns.
• No Waiver: Our failure to enforce any provision does not waive our right to enforce it later or any other provision.
• Assignment: You may not assign these Terms or any rights hereunder. We may assign these Terms without restriction.
• Notice: We will provide notices and messages to you:
  • Within the Service, or
  • Sent to the contact information you provided (email, mobile number, physical address)

You agree to keep your contact information current.

Contact Us: For inquiries or notices regarding these Terms, contact us at programs@drjonas.com, except where separate contact information is specified (such as security reporting).

ACKNOWLEDGMENT

By using the Dr. Jonas Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.