Refund policy
Refund Policy
Prescription Medications Are Non-Refundable
All sales of prescription medications and injectable treatments are final once your medical information has been reviewed and approved by Dr. Jonas Kuehne, MD and your medication has been compounded and shipped by our licensed pharmacy partner.
Legal and Safety Requirements: Prescription medications cannot be returned or refunded once dispensed due to safety, regulatory, and legal requirements mandated by the U.S. Food and Drug Administration (FDA) and the California State Board of Pharmacy. Once medication leaves the pharmacy, it cannot be returned to inventory or redistributed to other patients for safety and chain-of-custody reasons.
This policy is identical to standard pharmacy practice at CVS, Walgreens, and all retail pharmacies nationwide.
Full Refund Scenarios
You will receive a full refund in the following circumstances:
- Medical Denial: Dr. Jonas Kuehne, MD reviews your medical information and determines the requested program or medication is not medically appropriate for you
- Non-Delivery: Your medication does not arrive within 14 business days of confirmed shipment
- Damaged Shipment: Your medication arrives damaged, contaminated, or with evidence of tampering
- Pharmacy Error: The pharmacy ships the incorrect medication due to dispensing error
- Payment Processing Error: Your payment was processed in error or charged incorrectly
No Refund Scenarios
No refunds will be issued for:
- Change of Mind: You decide you no longer want the medication after it has been compounded and shipped
- Side Effects: You experience side effects from the medication (contact us immediately for medical guidance and potential protocol adjustment)
- Lack of Results: You do not achieve desired results within your expected timeframe
- Personal Circumstances: Changes in your personal situation that prevent you from using the medication
- Alternative Treatment: You find or prefer an alternative treatment after receiving your medication
- Non-Use: You receive the medication but choose not to use it
Cancellation Policy
Dr. Jonas Programs are sold as one-time purchases only. There are no recurring subscriptions or automatic renewals. Once your order is placed and your medication has been compounded and shipped, it cannot be cancelled or refunded per the policy above.
If you have questions about your order prior to pharmacy fulfillment, contact programs@drjonas.com immediately.
Treatment Modifications
If you experience side effects or are not satisfied with your prescribed treatment:
- Contact programs@drjonas.com immediately
- Dr. Jonas Kuehne, MD may modify your dosage, adjust your treatment protocol, or switch you to a different medication that may be more appropriate for your needs
- Treatment modifications do not entitle you to a refund of your original purchase
- There may be additional costs associated with switching to a different medication or protocol
At-Home Lab Test Kits
Lab test kits are non-refundable once shipped. If your test kit arrives damaged, defective, or incomplete, we will ship a replacement kit at no additional charge.
Once you have used your test kit and submitted your sample to the laboratory, no refunds will be issued under any circumstances.
One-Time Longevity Programs
Injectable longevity treatments (NAD+, Glutathione, Lipo-B) are prescription medications subject to the same non-refund policy as weight loss medications.
All sales are final once compounded and shipped.
Processing Refunds
When a refund is issued:
- Refunds will be credited to the original payment method used for purchase
- Refund processing typically takes 5-7 business days
- You will receive email confirmation when your refund is processed
- Contact your financial institution if you do not see the credit within 10 business days